1. Scalability
Possibly the most important consideration in choosing a third party logistics (3PL) provider is to ensure they’re nimble enough to service e-commerce fulfilment needs from infancy through to maturity. A 3PL should serve as a strategic partner in helping e-retailers compete, making large scale warehousing and logistic services attainable even when orders are trickling in.
2. Visibility
Shoppers want to be able to see if an item is available before going through the checkout process. It is therefore imperative that inventory levels are available, accessible and accurate at all times. Work with a logistics provider who can help you develop the systems and operational discipline to make your inventory work for you.
3. Fast Shipping
It’s hard to fathom nowadays that 10-day delivery time frames used to be standard! Don’t risk falling out of favour with consumers by ignoring the fact that 3 day delivery is now an expectation. Your 3PL provider must be as disciplined as possible to reduce order processing time to same day or within 24 hours to ensure the level of service your customers expect. Work with a logistics provider who is dedicated to having orders arrive at a customer’s door within 3 business days of hitting ‘Buy Now’.
4. Attention to Detail
Consumers may judge their entire interaction with your company based on the delivery experience. An experienced 3PL provider understands the level of granularity required in attention to detail. When your product arrives in your customers hand, it must satisfy their expectations, seamlessly exude the qualities of your brand, while also balancing costs and resource requirements.
5. Return Management
We call this reverse logistics. Managing returns can be the most challenging aspect for e-retailers. When treated as a reverse purchase, with all the same care and oversight that goes into managing the original purchase, you can ensure buyers are filled with confidence in purchasing from your e-commerce store.
Varying options are available to handle returns and Mailshop have an experienced team to ensure the right return management process is used to suit your customers’ needs while balancing resource requirement and ultimately costs.
To find out more about how Mailshop can support your e-commerce strategy, contact us today!