Privacy Policy
Effective Date:
July 2026
At Mailshop, protecting our clients' information is just as important as delivering great service. We're committed to handling personal information responsibly and in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage our services.
Who We Are
Mailshop Limited is a New Zealand-owned direct marketing, print production and fulfilment company helping businesses connect with customers through intelligent data, personalised direct mail, premium print production and reliable fulfilment solutions.
Information We Collect
We may collect personal information including:
• Name
• Company name
• Email address
• Phone number
• Postal address
• Information you provide through enquiry forms, email or phone calls
• Customer data supplied to us as part of providing direct mail, print production and fulfilment services
We may also collect limited technical information, such as your IP address, browser type, device information and website usage through analytics tools.
How We Use Your Information
We use your information to:
• Respond to enquiries
• Prepare quotations
• Deliver our products and services
• Process print, direct mail and fulfilment projects
• Communicate with you throughout your project
• Improve our website and customer experience
• Meet our legal and contractual obligations
We only use your information for purposes directly related to the services we provide.
Customer Data
Many of our services involve securely processing customer mailing lists and business data on behalf of our clients.
We understand the importance of protecting this information. Mailshop treats all client data as confidential and processes it only in accordance with client instructions and the New Zealand Privacy Act 2020.
We maintain secure processes and work with trusted suppliers to help protect client information throughout every stage of production, mailing and fulfilment.
Sharing Your Information
We do not sell, rent or trade personal information.
Where necessary, we may share information with trusted service providers who assist us in delivering our services, including:
• Print production partners
• Courier and postal providers
• Technology and hosting providers
• Professional advisers where required by law or for normal business operations
These providers are expected to handle your information securely and only for the purposes of providing the services requested.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. Cookies may collect anonymous information such as pages visited, browser type and device information. They do not generally identify you personally.
You can disable cookies through your browser settings if you prefer, although some features of the website may not function as intended.
Security
Protecting your information is a priority for us.
We take reasonable physical, technical and organisational measures to safeguard personal information from loss, unauthorised access, misuse, alteration or disclosure.
Access and Correction
Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and ask us to correct any information that is inaccurate.
To make a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. The most recent version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, we'd be happy to help.
Mailshop Limited
47 Felix Street
Onehunga, Auckland 1061
Email: info@mailshop.co.nz